Dear ,
We are glad to set up a business relationship with you. To help us get started with the right understanding, we have listed our rental policies and how our company works with you during the year. To begin, all correspondence, requests and payments
should be addressed to our company: , at
.
During your residency, this property will be your home and should be treated as so. You will be responsible for hiring qualified service people to take care of all minor maintenance under $50.00. Evidence of poor quality maintenance or unqualified service people is a violation of this agreement.
This residence is rented in an "As-Is" condition, with the understanding that no additional improvements will be made at the time of move-in, based on the present rental rate. However, if you desire a rental improvement, your rental rate can be renegotiated to a higher amount to allow for improvements of your choice.
We have periodic inspections and resident "follow-up" days throughout the year, at least twice, to see if there is anything we can do to better serve you. Attached is our inspection/follow-up schedule. This eliminates the need for you to have to contact us. Because our managers work only part-time, and like you have full-time jobs, it is almost impossible to reach them other than on scheduled inspections, maintenance or follow-ups days. In other words, "Don't call us - we will check on you throughout the year."
Our office hours are days per week, between the hours of and . No one from our office is
available to answer or respond to calls other than during those hours. Just like you don't want to have to deal with work after hours, we ask that you respect the privacy of our staff and not call after office hours. In case of emergency, please contact appropriate emergency personnel, i.e., police at
, plumber at , locksmith at , glass repair at .
All non-emergency maintenance performed by our staff is done only one day a month. That day is as follows:
.
No one from our office other than scheduled maintenance or follow-up appointments will come out to rental homes or apartments. No rent is collected in person by any staff member. All payments must be mailed in, along with any correspondence you may have, that needs an authorized signature or response from our office.
Thank you for your attention.