An effective maintenance and repair program must include (1) regular and thorough inspection of buildings and grounds and apartments and (2) prompt response to tenant service requests. To this end the agent will carefully schedule the maintenance activities to effect a smooth operation.

The full-time maintenance man will be responsible for the following:

Each unit will be repainted every three years if the same tenant has lived there for this time. Exteriors will be painted every four years or as needed. Whenever one tenant has occupied a unit for three years, his apartment will be redecorated at the project's expense. If a tenant wishes repainting earlier, he can paint himself with the resident manager's approval. The tenant may choose colors from a chart provided by the resident manager. Vacant apartments will be repainted if previously occupied for a year or more. Units occupied for a shorter time will be repainted if determined necessary by the resident manager.

There will be three types of inspections of each unit.

1. Initial occupancy inspection: Once a tenant is accepted and a unit agreed upon, the resident manager and the future tenant will conduct a joint inspection of that unit, its appliances and equipment, utilizing an inspection checklist which will be completed in duplicate and signed by both the resident manager and the tenant. Each party will retain a copy. The manager's copy will go to the unit file. Notation of anything found wrong will be made on the checklist and arrangements will be made to correct them (before occupancy if possible). Those things which cannot be corrected will be noted as conditions upon acceptance of the apartment. At the time of this inspection, the tenant will be oriented to the use of the appliances and equipment in the unit (ranges, refrigerators, cut-off switches, heat, etc.).

2. Quarterly inspection: Each unit will be inspected at least quarterly by the maintenance man or the resident manager. One of these inspections will be coordinated with the FHA annual inspection. Whenever possible, these inspections will be conducted informally while handling service requests or exterminating. Residents will be given 48-hour notice of all routine inspections.

3. Moveout inspection: Upon notice from a tenant, the resident manager and tenant will conduct another joint inspection to determine need for repairs and proper charging to the tenant or to the project. Expenses to the tenant will be charged to his security deposit. Both the resident manager and the resident will sign and receive a copy of the inspection checklist.

Response to tenant service requests will be handled as follows: